Shipping & Return Policy
Domestic Consumer Shipping:
We offer complimentary USPS First Class Ground shipping on all orders over $50 excluding taxes; within the continental United States.
USPS Priority Mail, Priority Mail Express and UPS shipping are also available for a premium rate, which will be calculated at checkout based on your shipping destination.
Please note that Robin-Steele.com is not responsible for lost or stolen packages once declared “delivered” by the carrier. If you require special handling: signature required at delivery or insurance for your package please let us know when you place your order.
While we rarely encounter the need for customer returns, we do have some guidelines. All merchandise purchased from www.Robin-Steele.com can be returned within 15 days of receipt of merchandise for an exchange or for a refund. All merchandise must be unused, in perfect condition and in its original packaging with the original tags. Please note that items appearing damaged or worn will not be refunded. A copy of the original Robin-Steele receipt must accompany the return/exchange. Items that do not meet these criteria will not be exchanged or refunded
Do I Need A "Return Merchandise Authorization” (RMA)?
Yes. To request a return, please contact us for Return Merchandise Authorization (RMA). Please email us at firstname.lastname@example.org and include your name, your order number and the reason for the return. Once your return is approved an RMA number will be issued. Please put this number on the outside of the box. Return shipping charges are to be paid by the customer. We accept returns/exchanges only on merchandise that has been purchased through www.robin-steele.com Merchandise that has been purchased through a Robin Steele retailer must be returned to the retailer and will not be exchanged or accepted for refund by www.Robin-Steele.com
How Do I Ship My Return Back?
Returns must be sent using a traceable method of shipping. We recommend using the USPS Postal Service with priority shipping and delivery confirmation. UPS and Fed EX ground offer this as well. To ensure refund, please ship in the original packaging to protect the item so it arrives in new condition.
International Consumer Shipping:
We ship worldwide via USPS and UPS. Shipments are sent on a Delivery Duty paid (DDP) basis. The customer is responsible for any taxes, tariffs and duties for the destination country.
You will be able to select your preferred method of shipping during check out. All shipping will be calculated based on weight and your shipping destination.
We are not able to process international returns and exchanges at this time.
Domestic and International wholesale orders do not qualify for free shipping. You may select your preferred method of shipping at checkout, the shipping cost will be calculated based on weight and destination.
Wholesale orders are final sale, no refunds. All claims must be made withing 5 days of receipt of merchandise.